Frequently Asked Questions During COVID-19 Closure

What should I do if my child’s Chromebook needs repair?

  • Please contact the Greater Clark County Schools Technology Services Department at (812) 218-1660 option 2 for assistance with device repair needs. You may need to leave a voicemail with your student’s name, school, and a brief description of the issue. A GCCS tech staff member will return your call. 

 

What should I do if my child cannot remember his/her username/password?

  • Please contact the Greater Clark County Schools Technology Services Department at (812) 218-1660 option 2 for assistance with forgotten username/password issues.  You may need to leave a voicemail with your student’s name and school information. A GCCS tech staff member will return your call. 

 

What should I do if my home does not have internet access?

  •  Charter Communications announced that for 60 days the company will offer free Spectrum broadband and Wi-Fi access to homes with K-12 and/or college students who do not already have a subscription. Installation fees will also be waived for these households. Enroll by calling 844-488-8395. Charter will also continue Spectrum Internet Assist, a program offering low-cost broadband internet of 30 Mbps for low-income households without school-aged children.
  • Comcast, which owns Xfinity, will offer 60 days free and increased speeds for new families who join the Internet Essentials program, an internet access program for low income families that is normally $9.95 a month.
  • AT&T announced that qualifying low income households can apply for $10 a month internet access through the Access from AT&T program. Fixed Wireless Internet and Wireline customers can use unlimited internet data. AT&T will also keep public Wi-Fi hotspots open.
  • Sprint 1million Project provides FREE Wi-Fi hotspots to qualifying High School students. Through June 30, 2020, the data allotment will increase from 10 GB to 20 GB per month.  Please contact the Greater Clark County Schools Technology Services Department at (812) 283-0701 for more information. 
  • GCCS School parking lots have access to the GCCS Guest network for downloading eLearning assignments.  

 

What should I do if I still need to pay my child’s book rental fees?

  • You may pay online at www.studentquickpay.com/gccs or mail your payment to the school at the address listed at the top of your statement.  
  • If this is not an option for you, you may mail checks to the GCCS Administration Building at the address below. 
    • 2112 Sellersburg-Utica Road, Jeffersonville, IN 47130

 

If my child receives special education services, how will these services continue to be delivered?

  • Your child’s teacher of record will be communicating with you regarding supports and services outlined within your child’s IEP
  • You will be receiving a direct email from Brooke Lannan, Director of Special Populations, with more information on direct supports and services.

 

Will my child have to take the state assessment when they return to school?

  • The Indiana Department of Education (IDOE) has announced the cancellation of the upcoming Spring 2020 assessment windows.  This includes IREAD-3, ILEARN, ISTEP+ and I AM.

 

Will proms, promotion ceremonies, and graduation ceremonies still take place?

  • All school activities, including spring sports, will be cancelled for the remainder of the 2019-2020 school year. 
  • Unfortunately, this means all high school proms and elementary and middle school grade level promotion ceremonies are cancelled. We realize those milestone events are special for all staff and students involved so those decisions are not made lightly. With the unpredictable nature of the Covid-19 situation, continuing to push these events further into the unknown future will prove to be a continuation of the emotional and logistical stress of this season. 
  • Decisions about high school graduation ceremonies will be based upon the executive orders for social distancing. Graduation ceremonies are still tentatively set for June 12th and 13th. GCCS is committed to recognizing seniors should the Covid-19 social distancing orders force us to cancel in June.  

 

My child was supposed to attend the 8th grade trip to Washington D.C that was cancelled due to COVID-19.  When should I expect a refund?

  • We are working with the tour company to determine the refund amount and will work with individual schools to issue those refunds once they are received from the tour company.  On Friday, March 13th, the company stated that it could take 3-4 weeks for refunds to be determined and issued to schools.

 

My child needs a work permit. How may I apply for one with school buildings being closed? 

  • Governor Holcomb has temporarily suspended the need for work permits until May 1, 2020. 

 

How can students pick up personal items, medications housed in the health office, clean out lockers/desks, and/or return textbooks?

  • The Health Offices will be contacting you directly to arrange a medication pick up process if your child still has medication left in the school buildings.
  • In addition, we will work with schools to create a plan for students to come to the school buildings to pick up personal belongings, return textbooks, and take care of other necessary tasks. The timeline for this will depend on executive orders about social distancing. This will not occur until after the Indiana stay at home order has been lifted. 

 

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